- Join the NMRA
- About the NMRA
- Education
- Resources
- Community
Search NMRA.org
Administration Department
Welcome to the NMRA Administration Department!
The Administration Department provides direct service to the Membership of the Association, including maintaining official Membership records. We also provide support functions to the Organization Departments and Programs, and Membership Reports to the Region Officers of the NMRA.The Administration Department staff:
- Jenny Hendricks - Office Manager
- Diane Shaffner - Administrative Associate
- Susan Straub - Administrative Associate
- Daphne Floyd - Administrative Associate
- Lou Ann Suits - Administrative Associate/Convention Registrar
Where is the Department?
The NMRA Headquarters building is located at 4121 Cromwell Road, Chattanooga, TN 37421-2119. The building is open to members and the public, Monday - Friday from 8:30 a.m. - 4:30 p.m., Eastern Standard Time.
The NMRA Headquarters is closed on weekends and Major Holidays (except the Mondays in observance of President's Day and Martin Luther King Day.) The NMRA Holiday schedule is defined as: Labor Day, Thanksgiving Day and the Friday following, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day, Good Friday, Memorial Day, and the Fourth of July. If the Holiday falls on a weekend and you are planning a visit to the Chattanooga area, call the Administration Department at (423) 892-2846 to confirm which business day(s) that the holiday will be observed.
In the photo above, the Administration Department and the office of the NMRA Office Staff is located to the right of the front doors, and Kathy McGill Memorial Gift Shop is located in the bay window area. The NMRA A. C. Kalmbach Memorial Library occupies the space to the left of the front doors on the 1st and second floors (the 2nd floor of the building is at ground level from the front of the building and as pictured in the photo).
How We Can Help You:
Please allow 5-7 working days for a response.
- Report changes of address
- Member Card replacement
- Missing Scale Rails
- New Member Pack
- Deceased Members
- Request a Membership Promotion Pack for Region Conventions
- Incorrect Expiration Dates
- Multiple NMRA Member ID Numbers
- Region Subscription Payment
- Membership Information
- Region Contacts
- Collector's Insurance (please see memo below)
- Region Event Liability Insurance
- Order Shipment Tracking
- Wholesale Merchandise Items and Pricing
- To renew your membership online click here
- To order NMRA merchandise click here
Please direct any research questions about the hobby of model railroading, prototype railroads or drawings, railroad history or modeling specific research to the NMRA A.C. Kalmbach Memorial Library.
The Administration Department staff members are not experienced modelers. If you would like advice from one of our many experienced member modelers you may choose one of the following options:
- If you are a NMRA Member, please contact the NMRA Member Aid Chair of the NMRA Services Department.
- If you are not yet a member of the NMRA, you may direct your general modeling questions to the Answer Group, which is a group of NMRA Modelers who have volunteered to help fellow modelers with general modeling questions. Please remember that these members are volunteering, and it may take up to two weeks to receive a response to your request.
NMRA Liability and Property Insurance Program.
Full details of the program can be found
by following this link.
Thank you for your support of the NMRA and the Hobby of Model Railroading.
Happy Modeling!